Aftersales & Returns 

RETURN POLICY

Last updated February 04, 2026

Thank you & We hope you are happy with your purchase.

However, if you are not completely satisfied with your purchase for any reason, you may return it to us.

Please see below for more information on our return policy.

RETURN PROCESS

Firstly please contact DRP horticultural services as soon as possible on 01362 423104 / 07895 556073 or email dominic1266@outlook.com.

If advised to return an item, bring it back to store as soon as possible, if sending a return item has been advised place the item secure packaging and complete returns form, then send your return to the following address:

DRP horticultural services Ltd

Attention: Returns

23 Charles Wood Road

Dereham, Norfolk

NR191SX

United Kingdom

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to return your item.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

• The right to repair will always be the first option as machines all come with a manufacturer warranty allowing 14 days for warranty repair, if unrepairable please see below. 

REFUNDS & EXCHANGE

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least fourteen (14) days from return date of your item to process your exchange or refund. We will notify you by email or phone when your return has been processed.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

07895 556073

dominic1266@outlook.com